CognitBot-AI ChatBot

Empowering IT with Advanced AI and Automation

Our cloud-based AI solution, CogniBot, is designed to understand employee conversations related to enterprise IT. Leveraging a powerful combination of Machine Learning, Deep Learning, Knowledge Graphs, and other advanced engines, CogniBot effectively disambiguates user utterances, enabling instant automation of IT issues. It accurately interprets employee interactions, facilitating automated fulfillment of IT requests, inquiries, and problem resolution.

CogniBot significantly frees up bandwidth for IT support staff by deflecting tickets, reducing call volumes, and automating common requests. This leads to exceptional service experiences for employees, while CogniBot continuously learns and improves from every interaction.

Purpose-Built AI, Chatbots, and Workflow Solutions

Seamless Integration and Powerful Automation

Our AI chatbot connects effortlessly with the communication tools your team already uses, including Skype, WhatsApp, Microsoft Teams, and Slack. It is designed to automate up to 99% of your business applications, streamlining tasks like digitizing policies, extracting data, and managing process exceptions. This boosts data accuracy from an average of 72% to 99% and automates up to 89% of manual tasks, freeing up your team for more critical work.

Effortless Implementation and Adoption

We make implementing an IT chatbot simple. Our solution is designed to be intuitive for high employee adoption and is built to handle a wide range of IT support scenarios. It helps you achieve true end-to-end automation quickly and reduces the need for costly in-house AI specialists, providing all the necessary tools for effective and scalable AI training.

Intelligent, Action-Oriented Support

Our chatbot’s Natural Language Understanding (NLU) is trained on millions of real IT tickets. This allows it to accurately interpret complex IT-related requests and hold natural, helpful conversations with your employees to resolve their issues effectively.

Instant Access to Knowledge

Empower your employees with instant answers. The chatbot features a sophisticated enterprise search that can instantly find information in your knowledge articles, FAQs, and other internal documents. Simply upload your resources, and it’s ready to assist

Robust Automation Engine

Beyond just answering questions, our chatbot takes action. It is powered by a robust automation engine with hundreds of connectors to your most important enterprise systems, enabling it to automate nearly any application or workflow.

Dedicated Expert Partnership

Your success is our priority. Your subscription includes dedicated support from our AI experts who will guide you through implementation and help you continuously expand the chatbot's capabilities. This partnership ensures you get the most value from your investment without the expense of hiring a specialized in-house AI team.

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