To better contribute to business, employees need various services from IT, HR, Facilities, Legal, Travel, and other departments. Being the forerunner of technology in businesses, IT teams have streamlined their service delivery based on proven ITSM best practices and implemented service desk tools to manage their processes. However, most other departments still handle their requests through email, and maintain them on a spreadsheet or through siloed legacy apps. Add in the lack of established processes and best practices, and delivering services efficiently becomes a challenge.
Digital transformation has revolutionized the customer experience across verticals. It’s important that businesses extend the same level of consumer-focused service delivery to their internal audience as well; one way to do this is ensure a consistent, seamless service delivery experience across business functions